Refund & Cancellation Policy
Last Updated: October 2026 • Applicable to Preffinity AI Creator Studio & Master Prompt Vault (₹999)
We want you to explore our AI prompt vaults and production workflows with complete confidence. If you purchase the Preffinity AI Creator Studio & Master Prompt Vault (₹999) and feel it does not fit your creative workflow, you are eligible for a 100% refund within 7 calendar days of your purchase date.
How to Request Your Refund
Requesting a refund is simple and hassle-free. Follow these three quick steps:
Provide Order ID
Include your Order ID or transaction receipt reference in the subject line (e.g., Refund Request - Order #PRF-XXXX).
Receive Funds
Our support team acknowledges within 24 hours. The full ₹999 amount is reversed to your original payment method in 5-7 business days.
Refund Processing Timeline & Payment Methods
Once approved by our billing desk:
- UPI / Net Banking (India): Funds typically reflect in your linked bank account within 2 to 4 working days.
- Debit / Credit Cards: Reversal is posted within 5 to 7 working days, depending on your card issuer bank's settlement cycle.
- No cancellation fee or hidden deduction is charged. You receive the exact ₹999 purchase amount back.
Eligibility & Exclusions
- Refund requests must be submitted within 7 calendar days (168 hours) from the timestamp of payment confirmation.
- Upon completion of the refund, digital vault download licenses and access to premium member portals will be deactivated.
- Requests received after the 7-day period are not eligible for automated reversal, though our technical help desk remains available to assist with any download or prompt formatting issues.
Corporate & Billing Entity Information
PREFFINITY (OPC) PRIVATE LIMITED
Corporate Identification Number (CIN): U73100OD2025OPC051971
Registered Office Address: No 72, Marshaghai, Juna Near Tahasil, Marsaghai, Kendrapara, Odisha, 754213, India
Official Support Email: support@preffinity.ai